In February, I began my journey at Digital Hive as a Junior CRM Consultant. Over the past seven months, I’ve been immersed in the world of consultancy, gaining valuable experience and learning key lessons along the way. Read about my first year so far as a junior CRM Consultant at Digital Hive.

Salesforce Agentforce is a revolutionary new layer on the Salesforce Platform that empowers organizations to build and deploy these autonomous AI agents. Industry leaders like OpenTable, Saks, and Wiley are already using Agentforce to enhance their teams, scale operations, and elevate customer experiences.

The life sciences industry is ahead of a groundbreaking transformation where technology, data, and connectivity come together.

Is AI in CRM really living up to its promise or are we still far from truly intelligent systems that work seamlessly with our businesses?

In this post, we’ll dive deep into how AgentForce works adissect the key components.

We will explore the integration of generative AI in CRM, the Salesforce Prompt Builder and the innovative Salesforce Co-Pilot.

In a groundbreaking move, Salesforce and IQVIA have announced a significant expansion of their global partnership.